Summary

DevOps and System Administration professional, passionately evangelizing about increasing the number of women, LGBTQA and other under represented minorities into pursuing a technical career.  

Experience

Twilio

Cloud Services Engineer - Sept 2013 - Present

  • Maintain and develop tools for build pipeline including but not limited to Jenkins, Github Enterprise, Nagios, Chef and AWS tools

  • Manage and complete injection requests including but not limited to firewall requests, permissions request, and security groups 

  • Build, test and support engineering infrastructure 

  • Test, maintain and deploy all products responsible for monitoring teams 

  • Managed cost analysis tool to monitor AWS costs 

  • Oncall duties including weekends, nights and holidays

  • Performed company and engineering wide infrastructure training

  • Build, test and maintain internal communication tools including Atlassian Suite (JIRA, Agile & Confluence). 

  • Build, test, deploy infrastructure level and core services for end to end testing 

  • Scripting languages mainly consisted of: Python, Ruby, & BASH

Twilio

Co-Chair of Diversity & Inclusion - June 2014 - Present

  • Co-Founded Diversity & Inclusion as a passion project alongside development work

  • Grassroots efforts to bring Diversity & Inclusion to become the first fully recognized Twilio Employee Resource Group 

  • Review and polish yearly and quarterly goal

  • Plan and execute partnerships, sponsorships and events

  • Advise for other Employee Resource Groups such as LGTBQA and Twomen (Twilio Women's Group) 

  • Collaborated with others to have collective goals recognized and measured by the rest of the organization 

  • Planned and hosted internal workshops to recognize unconscious bias and how to be better allies 

  • Traveled to conferences, meet ups and events to speak about Diversity 

  • Worked closely with Facilities and Community Events to ensure diverse and inclusive events such as Level the Playing Field and SMASH scholars workshops, Geek Girl Dinner, Queer Women in Code, Maven Coding Bootcamp and Alliance for Girls.

Salesforce.com via CompuCom Systems

Desktop Analyst: Linux Specialist and Systems Support - Dec 2012 - Sept 2013

  • Tier 1 & 2 support for Linux system issues utilizing ticketing system

  • Sole dedicated onsite support 

  • Active Directory and Centrify database management and front end support

  • Support for Puppet Enterprise, NX Client, and VMware

  • Remote troubleshooting and support via No Machine and Terminal

  • Troubleshooting and repair for GUI, RAID ARRAYs and various hardware repairs

  • Created and maintained Linux Support Wiki, training and project documentation

  • Follow up and escalation practices for all workstations to remain complaint with IT security policies

Salesforce.com via CompuCom Systems

IT Consultant: Provisioning Technician - Jan 2012 – Mar 2013

  • Sole Provisioning team member for San Mateo and 50 Fremont campuses

  • Utilized Salesforce.com’s cloud site for productivity, projection and asset transactions

  • Thorough internal technical support for PC, Apple and Linux machines (including VM)

  • Troubleshooting and support for Active Directory, Cisco phones and video conferencing

  • Trained and monitored project team members for system and data migrations

  • Software support including Outlook, Entourage, MS Office, RSA, VPN, and web apps

  • Utilized ticketing system to monitor and track all repairs, swaps and asset transaction

  • Diagnostics, troubleshooting and repair for laptops, desktops, iPhones and iPads

  • Provided with networking solutions and repair (LAN and wireless)

Geek Squad

Computer Technician: Apple Specialist - Jun 2010- Mar 2012

  • Recognized and awarded for excellent customer service

  • Designated Apple technician

  • Computer repair including hardware and software solutions

  • Walk up and phone / remote technical support

  • Built and maintained customer relationship

  • Trained new employees on repair and procedure

  • Researched and resolved customer issues to ensure quality service

  • Top sales record in Geek Squad services

Education

San Francisco State University, 2011

B.A. in Communication with focus on Communication Theory and Rhetoric behind Lesbian Portrayal in Media, May 2011

  • National Speech and Debate National Competitor (4 years)